How Sales works in a product-led organization

Wes Bush
April 26, 2021

Key Takeaways

  • In product-led organizations, Sales adds value by supporting customers at key moments in the journey rather than relying on a traditional inside-sales playbook.
  • Efficient go-to-market motions prioritize high-impact, value-adding interactions and avoid over-investing in low-leverage sales activity.
  • Product-led companies can layer in sales-assisted motions when timing and customer needs justify it, without abandoning a self-serve foundation.
  • Expansion-focused teams and roles (including SDRs) should be designed to complement product-led acquisition and drive adoption and account growth.
  • Sales compensation and commission ranges should align incentives with product-led outcomes and the specific roles required in a PLG motion.
  • The episode highlights how investors like Arthur Ventures evaluate product-led funnels and PLG as drivers of capital-efficient growth.

Anna Talerico is the Operating Partner at Arthur Ventures in Nashville, Tennessee. Arthur Ventures is an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. She partners with portfolio companies to help them take advantage of strategic and tactical opportunities to accelerate growth and create enterprise value.

Show Notes

[01:04] What Anna loves to do

[02:09] What Arthur Ventures is and its focus

[03:12] Why should people be wary of the traditional SaaS inside sales model

[04:59] The shift of inside sales role in a product-led organization

[08:15] The value-adding moments of the customer journey

[10:36] An example of success in doing high touch in small accounts

[11:42] On motion efficiency

[13:38] Where to start for a traditional product-led organization to build a world-class expansion team 

[16:51] When is the right time for a purely product-led company to add more sales assisted motion

[19:16] Structuring sales compensation for a product-led organization

[21:42] The ideal range of commissions for salespeople

[23:58] The role of SDRs in a product-led organization

[26:27] What product-led funnel and product-led growth are for Arthur Ventures

[30:41] Her pieces of advice to product listeners

About Anna Talerico

Anna Talerico takes pride in helping to build and scale software companies and tackling the challenges faced by startups and high-growth SaaS companies. She focuses on the go-to-market, people, culture, and creating significant enterprise value.

She is an expert on handling customers, increasing product adoption, building efficient sales teams, shaping desirable company culture, and most of all, running high-growth, capital-efficient product-led organizations.

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